Questions about your order, a custom enquiry, or just want to chat about a design idea? Reach out — we respond fast.
The fastest way to reach us. Send your order, design idea, or question directly. We typically respond within 1 hour during business hours.
+234 704 285 4634 Usually within 1 hourFor detailed enquiries, order documentation, or anything requiring a written record. We respond to all emails within 24 hours on business days.
aawodlegacy@gmail.com Within 24 hoursReady to order? Head to the store to browse all products, choose your options, and checkout securely with Paystack. No back-and-forth needed.
Visit the Store → Instant checkoutYou can place an order directly through our online store — browse products, choose your options, add to cart, and checkout securely with Paystack. For personalized items or items marked "Price on Request," you can also message us on WhatsApp to get started.
For online orders, you will receive a Paystack payment confirmation. For WhatsApp orders, we will send you an explicit confirmation message once payment is received. If you're unsure, message us on WhatsApp with your order reference.
Changes can be made only before production begins. Once your design is confirmed and production starts, we cannot accept changes to personalized items. Please contact us as soon as possible via WhatsApp if you need to make a change.
No minimum order quantity. You can order a single custom piece. For bulk orders (10+ items), message us on WhatsApp for pricing — we offer discounts for large orders.
At checkout, there is a "Design Notes" field where you can enter names, text, or special instructions. For photo-based products or complex designs, we recommend messaging us on WhatsApp after checkout to send your files directly.
We accept JPG, PNG, and PDF files. For best results, send high-resolution images (at least 300 DPI). If you're unsure, send us what you have on WhatsApp and we'll advise.
Yes. For all personalized items, we will send you a design confirmation via WhatsApp before production begins. Please approve it promptly to avoid delays. We will not proceed without your confirmation.
Some premium items are priced individually based on the level of customization required. For these products, click "Price on Request" on the product page and you'll be connected to us on WhatsApp to discuss your requirements and receive a quote.
Production takes approximately 48 hours after design confirmation. Delivery after dispatch typically takes 5–18 days depending on your location within Nigeria. We'll give you a more specific estimate when you order.
Yes, we deliver across Nigeria. Delivery fees vary by location and are calculated at checkout or communicated via WhatsApp for custom orders.
International orders are handled on a case-by-case basis. Message us on WhatsApp to discuss international shipping options and costs.
We will notify you on WhatsApp when your order has been dispatched, along with tracking information from our delivery partner where available.
All online payments go through Paystack, which supports major Nigerian debit and credit cards as well as bank transfers. Your card details are encrypted and secure — we never see or store them directly.
Yes. We use Paystack, a PCI-DSS compliant payment processor trusted by thousands of Nigerian businesses. Your card details are never stored on AAWOD's servers.
No. All orders must be paid in full before production begins. This ensures we can start work on your custom item immediately after confirmation.
We offer refunds or replacements for items that arrive damaged, defective, or incorrect. Requests must be made within 24 hours of delivery with clear photo or video evidence. All custom or personalized items are non-refundable unless there is a proven issue with the product. We reserve the right to offer a replacement before issuing a refund — refunds may be partial or full depending on the situation.
Custom and personalized products are non-refundable unless there is a proven issue — such as arriving damaged, defective, or incorrect. If this happens, contact us within 24 hours of delivery with photos or a video showing the issue, and we will resolve it.
We ask customers to record a clear, continuous video while unboxing their package as evidence of any damage or issue on arrival. This protects both you and us — it ensures genuine claims are processed quickly and fairly. Claims for damaged items without an unboxing video may not be accepted, so we recommend recording one as a habit when your package arrives.
Yes. If any issue arises with your order — quality concerns, wear, or anything you're not satisfied with — message us on WhatsApp. We offer discounted replacement orders to make things right. We want every customer to be confident in their purchase.
Cancellations are accepted and fully refunded only before production begins. Once we start making your item, cancellations are not possible for personalized products. Contact us on WhatsApp as early as possible if you need to cancel.
Approved refunds are processed within 5–10 business days to the original payment method.
Gold-plated jewellery can last 1–2 years with proper care. To maximise the life of your piece:
Avoid applying perfume or sprays directly onto the jewellery. Remove it before swimming, showering, or exercising. Avoid prolonged contact with sweat. Store it in a dry place when not wearing it.
Stainless steel (silver) pieces carry a never-fade guarantee and require no special care. If you have any concerns about your jewellery, message us — we offer discounted replacements if needed.
Fill in the form and we'll get back to you within 24 hours. For faster response, WhatsApp is always the best option.
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